Shipping Policy
Shipping in Japan
click post
Flat rate 300 yen
Lingerie products will be delivered in basic packaging via Click Post.
If you order a large number of items, we will use Yamato Transport to ship the items at a click post fee.
Yamato Transport courier service
Products other than lingerie will be shipped by Yamato Transport.
Hokkaido 1200 yen
Aomori/Akita/Iwate 900 yen
Miyagi/Yamagata/Fukushima 800 yen
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi 800 yen
Nagano/Niigata 800 yen
Shizuoka, Aichi, Gifu, Mie 800 yen
Toyama, Ishikawa, Fukui 800 yen
Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo 900 yen
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane 1000 yen
Kagawa, Tokushima, Kochi, Ehime 1100 yen
Fukuoka, Saga, Nagasaki, Oita 1200 yen
Kumamoto, Miyazaki, Kagoshima 1200 yen
Okinawa 2000 yen
International Shipping
US $22 / 20€
Free Shipping for over US $300/ €270 order
Return & Exchange Policy
Return period
In order to deliver safe and secure products to everyone, we avoid selling returned products to the next customer. Due to the delicate nature of our products, we generally do not accept exchanges for lingerie items. (If you are unsure about the size, please contact us using the chat function to prevent returns due to the customer's wishes such as incorrect size. Our staff will directly consult with you regarding the size.) In the unlikely event that the product If you find any defects, please contact us within one week after receiving the product. Please note that we cannot accept returns or exchanges for products that are older than one week, used products, or products with tags cut off.
Return shipping fee
If the product is defective, please ship it to us by cash on delivery. This will be at our expense.
defective product
If the product is defective, please contact us within one week.
We will replace the item at our expense.
Contact information